EA
Eric A
1 reviews | Active since Mar 2024
27 Mar 2024, 16:36
Account Issues
<div>Teneo has been the most frustrating institution to deal with. I have asked for 2023 statements as well as questioned my account since January. After endless calls I spoke to ***** from accounts who could not answer a simple request for statements but had to speak to his manager. *** / *** logged on the 17th Jan with no response. What must a parent do to get some response from them. Their online support telephonic support does not work.</div>
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Teneo Online School's replyOfficial
02 Apr 2024, 11:25Dear Eric
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
Teneo Online School's reply02 Apr 2024, 11:25
Official
Dear Eric
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education
We are currently investigating your case and will contact you as soon as possible. Please be assured that every family at Teneo, is highly valued, and we appreciate your patience during this process. Resolving your matter is our top priority.
We want to assure you that all our support channels, including email, phone, and the Family Portal for logging support tickets, are open and functioning. However, due to the high volume of Term 2 inquiries, our usual response times are currently longer than usual.
Generally, our turnaround is 24-72 hours. Since it appears that your case has taken longer than our usual service timeframe, we are investigating the matter further.
Yours sincerely
Teneo Education