Absolutely terrible billing and accounts department

I sent the following email this morning to your accounts department, as per the email address you listed (***):

>>> Please can you sort out your billing platform. This year, your billing and accounts have been absolutely ********** to say the least. We never received any monthly invoices, and we only received two statements (September and November). These statements also displayed incorrect figures for the outstanding amount, and the online portal was of no help. I even raised a ticket regarding the incorrect amounts (#***) and only got an automated response. I had to login a couple of days later to view an update of the account, with no notification that it had been updated. We now received an “ACCOUNT SUSPENDED | PAYMENT PLAN OFFER” email on the 22 December 2023 regarding an amount we were NOT even aware of, as no email notification prior to this had been received. This is terribly poor service.

The onus is on you, as a company, to send monthly invoices via email with detailed line items and totals, plus a monthly statement reflecting historical balances and payments, and not to force us, as the customer, to use a pitifully poor online platform to check for balances which have been incorrect and not up to date. In future, if you want to retain us as customers, please can you send an invoice in PDF format, via email, per month and follow up with a statement in PDF format. >>>

In addition to the issue raised above, when I sent the email I received the following a few minutes later:

Address not found Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail.

The response from the remote server was: 550 5.2.1 Mailbox disabled, not accepting messages - d9c43a15-d2eb-4d89-99ca-0151e600af2b freshmail [***]

SORT YOUR SYSTEMS OUT TENEO, THIS IS THE EPITOME OF POOR SERVICE!!!