Why offer accounts with zero customer satisfaction

How long does opening account takes at Ackermans, After a second sms from Tenacity i decided to apply for a Account at Ackermans, send in the proof of payment as requested, i called in to follow up and the lady told me it was received and she is forwarding it to verification department the i received a sms still waiting for me to send the proof of income i called in and the lady told me i should ignore the message and wait for verification department to contact me, when i followed up this morning i should still wait for up to 48 hours, please contact me and let me know if you giving me the account or not, so that i can move on and forget about wasting money on calls