Based on recent customer reviews, Tenacity Inc is facing significant customer dissatisfaction, particularly relating to their role as the accounts and collections partner for retailers such as Ackermans, PEP, Tekkie Town, and Refinery. Customers consistently mention unresolved payment allocation issues, blocked cards, and difficulty reaching meaningful assistance through call centres or email. A recurring theme is frustration with fraudulent account activity and identity concerns going unaddressed. Reviewers describe agents as rude or unhelpful, and many report being passed between departments without resolution despite submitting requested documentation multiple times.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Tenacity Inc
How is Tenacity Inc rated on Hellopeter?
Hellopeter has tracked Tenacity Inc across 47 reviews. Tenacity Inc hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Tenacity Inc? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2025
Poor service delivery by tenacity inc and ackermans
Tenacity inc and ackermans have a poor customer service delivery, I've paid my account on the 11th of June and asked for it to be closed and I was told I over paid,I request for a refund and trust me from the 11th of june till now the 1st of july I was never refunded and I've sent them documents theu requested on the 11th. Everytime I call in I'm told about a new turn around time, I'm so tired of these 2 companies I'm never opening anything related to these 2, if you miss a payment they'll be calling you nonstop even telling you to create a payment plan but now since it's them that need to pay back,they always come up with something new for you to do on your end instead of refunding you
1 reviews | Active since Mar 2025
Poor service delivery by tenacity inc and ackermans
Tenacity inc and ackermans have a poor customer service delivery, I've paid my account on the 11th of June and asked for it to be closed and I was told I over paid,I request for a refund and trust me from the 11th of june till now the 1st of july I was never refunded and I've sent them documents theu requested on the 11th. Everytime I call in I'm told about a new turn around time, I'm so tired of these 2 companies I'm never opening anything related to these 2, if you miss a payment they'll be calling you nonstop even telling you to create a payment plan but now since it's them that need to pay back,they always come up with something new for you to do on your end instead of refunding you
1 reviews | Active since Nov 2014
Poor or lack of service by leejane jacobs for not opening all the attachments
I sent an email with all required documents however leejane jacobs form customer service sent an email that i did not attach my ID but ID is there attached, all that was required was to open all the attachment and its labelled id.
1 reviews | Active since Nov 2014
Poor or lack of service by leejane jacobs for not opening all the attachments
I sent an email with all required documents however leejane jacobs form customer service sent an email that i did not attach my ID but ID is there attached, all that was required was to open all the attachment and its labelled id.
1 reviews | Active since Apr 2021
USELESS INCOMPETANT STAFF
I made my first payment via Payshap on the 29/04/2026, after 2 weeks i received sms's about not making payment. I requested the proof of payment from ABSA. This was sent to them on several occasions already, as per Tenacity the incorrect reference number was used. 3 Weeks i spoke to them again and they said the missing payment will be allocated in 10 working days. Yesterday the sent me a sms again about payment when i phoned in the payment still not allocated. PEP and Tenacity has a bunch of *********** people working there. Everytime i need to explain the same scenario over and over to no avail. I just want my missing payment allocated. If not i will report this matter
1 reviews | Active since Apr 2021
USELESS INCOMPETANT STAFF
I made my first payment via Payshap on the 29/04/2026, after 2 weeks i received sms's about not making payment. I requested the proof of payment from ABSA. This was sent to them on several occasions already, as per Tenacity the incorrect reference number was used. 3 Weeks i spoke to them again and they said the missing payment will be allocated in 10 working days. Yesterday the sent me a sms again about payment when i phoned in the payment still not allocated. PEP and Tenacity has a bunch of *********** people working there. Everytime i need to explain the same scenario over and over to no avail. I just want my missing payment allocated. If not i will report this matter
1 reviews | Active since Aug 2022
Requesting for an updated statement from the 13 May 2026 , they have not sent it .
I have payed my account using the link they have sent me , on 3 separate payments. Unfortunately my account was handed over to Vertex solution, I have been asking them to send the updated statement to Vertex since the 13 of May , they just send email saying the matter has been resolved. I’m struggling now to settle my account because of their delay . It’s really hard dealing with them
1 reviews | Active since Aug 2022
Requesting for an updated statement from the 13 May 2026 , they have not sent it .
I have payed my account using the link they have sent me , on 3 separate payments. Unfortunately my account was handed over to Vertex solution, I have been asking them to send the updated statement to Vertex since the 13 of May , they just send email saying the matter has been resolved. I’m struggling now to settle my account because of their delay . It’s really hard dealing with them
1 reviews | Active since Mar 2021
SHOCKING SERVICE!
Should not even get 1 star. Poor service or rather no service. Shocking! I wanted to inform Ackermans that my cell number had to ne amended and card was blocked due to consultant saying failed security questions which was not the case. Now 2 weeks later after submitting required documents card still not unblocked!!!!
1 reviews | Active since Mar 2021
SHOCKING SERVICE!
Should not even get 1 star. Poor service or rather no service. Shocking! I wanted to inform Ackermans that my cell number had to ne amended and card was blocked due to consultant saying failed security questions which was not the case. Now 2 weeks later after submitting required documents card still not unblocked!!!!
1 reviews | Active since Jun 2022
The most useless organization that I have had anything to do with i want to close my account as soon as possible Ackermans 12 emails to get a statement and still dont have it
The most useless organization that I have had anything to do with i want to close my account as soon as possible Ackermans 12 emails to get a statement and still dont have it
1 reviews | Active since Jun 2022
The most useless organization that I have had anything to do with i want to close my account as soon as possible Ackermans 12 emails to get a statement and still dont have it
The most useless organization that I have had anything to do with i want to close my account as soon as possible Ackermans 12 emails to get a statement and still dont have it