Tenacity Inc - Worst!!!!

If I could give this company 0 stars I would. I made an online payment last year September - the first time using the online payment service due to Covid i wasn't able to go to any stores and thought this was a simpler method than doing eft. granted i didn’t put the correct reference number in which i had taken full ownership for, the payment obviously did not reflect as i eventually went to the store to buy something and my card was declined stating there was insufficient funds, the store clerk called the department who then told her that my payment had not reflected, she then explained what i would need to send them un order to have this corrected.

Sent Over everything and the next contact made was from the collections department demanding payment. I asked the agent what i needed to do to correct this as obviously what i send didnt make a difference and she told me so I then sent over all the required documents. To which i did not really get any expectations set by the department it was basically a waiting game.

Since then I have had a monthly statement and each one reflecting that i am in arrears. Every time i would get a new statement, i would contact tenacity to check on my enquiry as obviously this reflect poorly on my credit record. I was told at one point that this has been resolved however upon reviewing the next statement it is very evident that it has not been. I then contacted the team to request a financial history statement which they sent however did not reflect the payment. I obviously queried this again and my query was transfered from pillar to post and then again told it was resolved. I again requested the financial history statement to which they rep**** to by sending me the statement for the month. I responded explaining exactly what i was looking for and why. To date stil no response received. Today i mailed the collection/accounts department as i have received another email stating my account is behind etc. I am struggling to keep up with my account because i honestly don't know what i owe due to all the fees that have been added and aged debt etc which all by right should be removed as i have requested for this issue to be resolved within a month of making the payment to the incorrect account. I really hope this this can be resolved as soon as possible as mentioned above, my actual credit record is being tarnished.