TM
Takalani M
1 reviews | Active since Jan 2023
12 Feb 2025, 19:36
Urgent complaint regarding Ackerman's account and payment arrangement
Dear Tenacity Financial Services,
I am writing to formally raise a complaint about the handling of my Ackermans account, which is currently in arrears. I have made multiple attempts to resolve this matter and arrange a payment plan, but my efforts have not been acknowledged.
In my previous communication, I requested a payment arrangement of R400 per month, and was informed that this arrangement was successful. Despite this, I have continued to receive messages indicating that my account is being reported negatively, and I have noticed additional arrears being added to my account.
In January, I was supposed to pay R890, but I was only able to pay R650 due to my current financial situation. I have communicated that I am unemployed, which has affected my ability to pay the full amount.
I am requesting that the agreed-upon arrangement of R400 per month be honored until I am able to pay off the balance in full and close the account. I also request that no further arrears be added to my account while I am making regular payments.
I respectfully ask that you:
1. Confirm the payment arrangement of R400 per month until the account is paid in full and closed.
2. Stop adding additional arrears to my account while I am making payments.
3. Provide written confirmation of this arrangement.
I hope we can resolve this matter amicably and avoid further escalation.
Kind regards, Takalani Pretty Muneri ***
Helpful (0)
Replies (2)0
Replies (2)TM
Subject: Urgent Request: Immediate Action Needed to Stop Interest and Close My Account
Dear Tenacity agents: Janita , Thandiwe, Daniel
I hope this message finds you well.
I am writing to express my deep concern and frustration regarding the handling of my account. Despite our agreement for a monthly payment of R400, I am still facing the added burden of continuous arrears being added to my balance. The increasing interest is trapping me in a cycle of debt, and it is becoming increasingly difficult, if not impossible, for me to settle the balance.
How is it possible for me to finish paying off my debt when these additional charges keep accumulating? This practice is not only unfair, but it is also making it harder for me to pay off what I owe. As someone who is actively looking for work, this situation is also damaging my credit standing and affecting my mental well-being. The stress of dealing with this issue is taking a toll on my health, and I can no longer continue with this arrangement if it means I will never be able to clear my balance.
I respectfully request the following:
1. That no further interest or arrears be added to my account going forward.
2. That I be allowed to continue with my current payment arrangement without further penalties.
3. Immediate action to close the account once it is paid off. I want to settle this debt as soon as possible and have the account closed due to the unfair treatment I have received.
I am trying my best to settle my obligations, but the continuous adding of interest and arrears is trapping me in an endless cycle. I need your urgent assistance in resolving this issue so that I can put this behind me and close the account once and for all.
Please respond as soon as possible with confirmation that you will stop adding interest, and let me know the steps for closing the account after it is settled.
Thank you for your immediate attention to this matter.
Kind regards,
Takalani Pretty Muneri
Takalani M's updateReviewer Update
13 Feb 2025, 11:44Subject: Urgent Request: Immediate Action Needed to Stop Interest and Close My Account
Dear Tenacity agents: Janita , Thandiwe, Daniel
I hope this message finds you well.
I am writing to express my deep concern and frustration regarding the handling of my account. Despite our agreement for a monthly payment of R400, I am still facing the added burden of continuous arrears being added to my balance. The increasing interest is trapping me in a cycle of debt, and it is becoming increasingly difficult, if not impossible, for me to settle the balance.
How is it possible for me to finish paying off my debt when these additional charges keep accumulating? This practice is not only unfair, but it is also making it harder for me to pay off what I owe. As someone who is actively looking for work, this situation is also damaging my credit standing and affecting my mental well-being. The stress of dealing with this issue is taking a toll on my health, and I can no longer continue with this arrangement if it means I will never be able to clear my balance.
I respectfully request the following:
1. That no further interest or arrears be added to my account going forward.
2. That I be allowed to continue with my current payment arrangement without further penalties.
3. Immediate action to close the account once it is paid off. I want to settle this debt as soon as possible and have the account closed due to the unfair treatment I have received.
I am trying my best to settle my obligations, but the continuous adding of interest and arrears is trapping me in an endless cycle. I need your urgent assistance in resolving this issue so that I can put this behind me and close the account once and for all.
Please respond as soon as possible with confirmation that you will stop adding interest, and let me know the steps for closing the account after it is settled.
Thank you for your immediate attention to this matter.
Kind regards,
Takalani Pretty Muneri
TM
Takalani M's update13 Feb 2025, 11:44
Reviewer Update
Subject: Urgent Request: Immediate Action Needed to Stop Interest and Close My Account
Dear Tenacity agents: Janita , Thandiwe, Daniel
I hope this message finds you well.
I am writing to express my deep concern and frustration regarding the handling of my account. Despite our agreement for a monthly payment of R400, I am still facing the added burden of continuous arrears being added to my balance. The increasing interest is trapping me in a cycle of debt, and it is becoming increasingly difficult, if not impossible, for me to settle the balance.
How is it possible for me to finish paying off my debt when these additional charges keep accumulating? This practice is not only unfair, but it is also making it harder for me to pay off what I owe. As someone who is actively looking for work, this situation is also damaging my credit standing and affecting my mental well-being. The stress of dealing with this issue is taking a toll on my health, and I can no longer continue with this arrangement if it means I will never be able to clear my balance.
I respectfully request the following:
1. That no further interest or arrears be added to my account going forward.
2. That I be allowed to continue with my current payment arrangement without further penalties.
3. Immediate action to close the account once it is paid off. I want to settle this debt as soon as possible and have the account closed due to the unfair treatment I have received.
I am trying my best to settle my obligations, but the continuous adding of interest and arrears is trapping me in an endless cycle. I need your urgent assistance in resolving this issue so that I can put this behind me and close the account once and for all.
Please respond as soon as possible with confirmation that you will stop adding interest, and let me know the steps for closing the account after it is settled.
Thank you for your immediate attention to this matter.
Kind regards,
Takalani Pretty Muneri
TM
Title: Follow-Up on Unresolved Issue: Tenacity Continues to Add Arrears Despite Agreement
Post:
I am following up on my previous review regarding my experience with Tenacity (Akermaans). Unfortunately, the issue remains unresolved, and it continues to affect me negatively.
Despite agreeing to a payment arrangement of R400 per month, Tenacity is still adding arrears to my account, which is trapping me in a cycle of debt. I have communicated my concerns multiple times, explaining that the added arrears are making it impossible for me to settle the debt and close the account.
I had a conversation via WhatsApp with an Akermaans agent, where I was told that the arrears would be stopped. However, despite this assurance, the arrears are still being added to my balance. This contradiction has left me frustrated and confused about how I can move forward and pay off the account if they continue to increase the balance every month.
I am currently unemployed and actively seeking a job. This constant adding of arrears is not only impacting my mental health but also severely affecting my credit rating. As a job seeker, this is making it even harder to secure employment, as potential employers check my credit record. The impact of this is far-reaching, and I feel stuck and unable to move forward.
I feel like I am being unfairly trapped by Tenacity’s actions, as they refuse to stop adding these arrears, despite my efforts to come to a manageable agreement. I am asking for:
1. Immediate cessation of all added arrears and interest on my account.
2. Confirmation that the agreed payment arrangement of R400 per month will be honored without further charges being added.
3. Closure of my account once it is paid off.
I am reaching out to HelloPeter again for assistance in resolving this matter. It is extremely disheartening to be in this situation, and I just want to settle my account and move forward with my life. Please help me in addressing this unfair treatment from Tenacity.
Thank you for your attention to this matter.
Takalani M's updateReviewer Update
13 Feb 2025, 11:51Title: Follow-Up on Unresolved Issue: Tenacity Continues to Add Arrears Despite Agreement
Post:
I am following up on my previous review regarding my experience with Tenacity (Akermaans). Unfortunately, the issue remains unresolved, and it continues to affect me negatively.
Despite agreeing to a payment arrangement of R400 per month, Tenacity is still adding arrears to my account, which is trapping me in a cycle of debt. I have communicated my concerns multiple times, explaining that the added arrears are making it impossible for me to settle the debt and close the account.
I had a conversation via WhatsApp with an Akermaans agent, where I was told that the arrears would be stopped. However, despite this assurance, the arrears are still being added to my balance. This contradiction has left me frustrated and confused about how I can move forward and pay off the account if they continue to increase the balance every month.
I am currently unemployed and actively seeking a job. This constant adding of arrears is not only impacting my mental health but also severely affecting my credit rating. As a job seeker, this is making it even harder to secure employment, as potential employers check my credit record. The impact of this is far-reaching, and I feel stuck and unable to move forward.
I feel like I am being unfairly trapped by Tenacity’s actions, as they refuse to stop adding these arrears, despite my efforts to come to a manageable agreement. I am asking for:
1. Immediate cessation of all added arrears and interest on my account.
2. Confirmation that the agreed payment arrangement of R400 per month will be honored without further charges being added.
3. Closure of my account once it is paid off.
I am reaching out to HelloPeter again for assistance in resolving this matter. It is extremely disheartening to be in this situation, and I just want to settle my account and move forward with my life. Please help me in addressing this unfair treatment from Tenacity.
Thank you for your attention to this matter.
TM
Takalani M's update13 Feb 2025, 11:51
Reviewer Update
Title: Follow-Up on Unresolved Issue: Tenacity Continues to Add Arrears Despite Agreement
Post:
I am following up on my previous review regarding my experience with Tenacity (Akermaans). Unfortunately, the issue remains unresolved, and it continues to affect me negatively.
Despite agreeing to a payment arrangement of R400 per month, Tenacity is still adding arrears to my account, which is trapping me in a cycle of debt. I have communicated my concerns multiple times, explaining that the added arrears are making it impossible for me to settle the debt and close the account.
I had a conversation via WhatsApp with an Akermaans agent, where I was told that the arrears would be stopped. However, despite this assurance, the arrears are still being added to my balance. This contradiction has left me frustrated and confused about how I can move forward and pay off the account if they continue to increase the balance every month.
I am currently unemployed and actively seeking a job. This constant adding of arrears is not only impacting my mental health but also severely affecting my credit rating. As a job seeker, this is making it even harder to secure employment, as potential employers check my credit record. The impact of this is far-reaching, and I feel stuck and unable to move forward.
I feel like I am being unfairly trapped by Tenacity’s actions, as they refuse to stop adding these arrears, despite my efforts to come to a manageable agreement. I am asking for:
1. Immediate cessation of all added arrears and interest on my account.
2. Confirmation that the agreed payment arrangement of R400 per month will be honored without further charges being added.
3. Closure of my account once it is paid off.
I am reaching out to HelloPeter again for assistance in resolving this matter. It is extremely disheartening to be in this situation, and I just want to settle my account and move forward with my life. Please help me in addressing this unfair treatment from Tenacity.
Thank you for your attention to this matter.