UPDATE MY ACCOUNT WITH THE CREDIT BUREAU'S (TENACITY)

I had an account with Ackermans/Tenacity that was overdue /Handed over. I gave them a call Mid last year 2018 to try make payment arrangements to then settle the account in full when I was able to raise the funds. When I called Tenacity they then told me that my account was handed over to Shapiro Shaik Defries & Associates and that they no longer involved in it and that I should call and make arrangements with Shaik Defries & Associates. Which I then did and on the 20th November 2018 I settled my account with them and was emailed a Clearance Letter on the 22nd November 2018. Early this year I pull my credit report to find out that the Ackermans account hasn't been removed or updated with the credit bureau's. I contacted Tenacity to find out why the account hasn't be update and closed with the credit bureau's I mean it's 3 months later since the account has been paid and closed Shapiro Shaik Defries & Associates. But I was told I still owe R1700 of which I don't owe anything on that account and I emailed them my proof of payment when I settled the account and the Settlement Clearance Letter I then received after settling that account and now they giving me a run around to close that account once an for all. I request that my account is updated with the credit bureau's ASAP. This is unfair because One it's affecting my credit profile and scoring with the credit bureau's and Secondly when they wanted their monies they would call everyday reminding me to pay but now that I have paid they don't care. If I hadn't call them last week on the 13th Feb 2019 to check and today to follow-up no one would bother themselves about this. I would highly appreciate it if this matter could be resolved within this week because this it not on and so very much unprofessional.