AV
Adele V
1 reviews | Active since Sept 2022
15 Sept 2022, 10:30
Tenacity Debits Ordered not paid over for my Funeral Policy
Ackermans Funeral Policy with Hollard managed by Tenacity Financial Servies: RUN RUN RUN DONT TAKE UP ANY POLICY WITH EITHER ACKERMANS OR HOLLARD IF ADMINISTERED BY TENACITY. I have been put through to six people between Ackermans / Hollard and Tenacity. Installments paid in Ackermans including my Funeral Policy installment but money never gets to Hollard because of returned debit orders administered by Tenacity. Calls recorded but nobody can sort it out
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Replies (3)
Tenacity Financial Services's replyOfficial
16 Sept 2022, 11:13 Good day Adele V,
We appreciate that you have brought this to our attention. We would like to investigate the matter therefore we require additional information like your account number, card number, contact number, etc.
Please email your query to *********** and one of our consultants will resolve this matter. Please provide the reference number - ***
We appreciate that you have brought this to our attention. We would like to investigate the matter therefore we require additional information like your account number, card number, contact number, etc.
Please email your query to *********** and one of our consultants will resolve this matter. Please provide the reference number - ***
Tenacity Financial Services's reply16 Sept 2022, 11:13
Official
Good day Adele V,
We appreciate that you have brought this to our attention. We would like to investigate the matter therefore we require additional information like your account number, card number, contact number, etc.
Please email your query to *********** and one of our consultants will resolve this matter. Please provide the reference number - ***
We appreciate that you have brought this to our attention. We would like to investigate the matter therefore we require additional information like your account number, card number, contact number, etc.
Please email your query to *********** and one of our consultants will resolve this matter. Please provide the reference number - ***
Tenacity Financial Services's replyOfficial
30 Sept 2022, 12:45 Good day Adele V,
We have requested for more information from you.
To date we have not received any response from you.
We have requested for more information from you.
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Kind regards,
Ackermans Customer Service
Tenacity Financial Services's reply30 Sept 2022, 12:45
Official
Good day Adele V,
We have requested for more information from you.
To date we have not received any response from you.
We have requested for more information from you.
To date we have not received any response from you.
In order for us to assist you with your complaint, we await your response.
Kind regards,
Kind regards,
Ackermans Customer Service
AV
Adele V's updateReviewer Update
05 Oct 2022, 10:33 I have sent a private reply to you as I can not obtain a proper email adress from your public response
AV
Adele V's update05 Oct 2022, 10:33
Reviewer Update
I have sent a private reply to you as I can not obtain a proper email adress from your public response