Tenacity Customer Services

"I *********** ******* , bank account (137088*****) holder made a payment on behalf of my partner (****** ***** , ID No: 960425****** , Store card No: ***02 2376)

A payment (installment) which was meant to be 300ZAR but the cashier accidentaly made it R3000.

Attached is an E-Statement (bank statement) showing the transaction that took place at the Ackermans 1223 Upington Kalahari Mall SHOP 46 on the 16th of April. Also attached is the till slip showing the payment , and a picture of the note we wrote together with the cashier and the Manager explaining the incident.

We (Store Card holder and I), are humbly requesting for a R2700 refund as we're financially struggling to make ends meet because of the error that was made at one of your participating stores.

Thank you."

That is a "copy & paste" email that I already sent to emails; 1. *** 2. *** 3. ***

Mind that , we and the account holder made more that serveral calls explaining the incident , the STORE also made calls to add to that , since the 16th of April , Nothing and I mean nothing has been done from that side.

Never mind the REFUND , Why is the store card showing R0.00 Balance yet R3000 transaction was (mistakenly) made ?