TENACITY ACCOUNTS DISGUSTING SERVICE

ONE STAR ISN'T EVEN GOOD ENOUGH - IF I COULD GIVE NO STARS I WOULD. I paid my PEP account on 4 January 2025 and today 09 January 2025 received an sms from PEP informing me that my account is in defualt, i have been reported to the credit bereau and i must pay R1065 today. MY ACCOUNT IS IN FACT UP TO DATE AND IN FACT I RECEIVED ACKNOWLEDGE OF PROOF IN AN EMAIL FROM THE ACCOUNTS DEPARTMENT THAT THEY DID IN FACT RECEIVE MY PAPMENT BUT WASN'T ALLOCATED YET HOWEVER IT WOULD TAKE 7 WORKING DAYS TO REFLECT BUT DID RECEIVE POP. I CONTACTED THE ACCOUNTS DEPARTMENT THIS MORNING TO FIND OUT AND COMPLAIN ABOUT THIS THREATENING SMS WHEN IN FACT I AM UP TO DATE WITH MY ACCOUNT AND SPOKE WITH AN EXTREMELY RUDE CONSULTANT, SHE WOULD NOT ASSIST ME AND REFUSED TO SPEAK TO ME AS I WAS VERY ANGRY AND UPSET AND WANTED HER TO PLEASE CHECK THAT IN FACT MY PROOF OF PAYMENT WAS RECEIVED IN EMAIL BUT PUT THE PHONE DOWN ON ME. DISGUSTING AND UNACCEPTABLE BEHAVIOUR, IF SHE CANT ASSIST IRATE CUSTOMERS WHO HAVE EVERY RIGHT TO BE ANGRY THEN SHE IS IN THE WRONG JOB! I AM UTTERLY DISGUSTED WITH HER BEHAVIOUR AND COMPLETELY DISGUSTED WITH THE WAY THE ACCOUNTS DEPARTMENT HAVE HANDLED MY MATTER. ABSOLUTELY PATHETIC