Settled TENACITY - ACKERMANS account in March 2022 yet to date ITC record has not been updated still shows account as active and in arrears.

In March 2022, I called SSDA as my account Ackermans account was handed over to them, I requested settlement quote which I was provided, the settlement came with discount. I made a payment on the 17th of March 2022. To date I have been battling to get settlement letter as well as ITC to be updated. To date my ITC profile which is listed by TENACITY still reflects this account as active and in arrears. This is regardless of the number of request and emails I have been sending to both SSDA and Tenacity. The only response I get is that request has been sent for ITC to be updated and confirmation will be sent once done and nothing gets done.

Now its 10months since I settled Ackermans , I am running of ways to get this sorted. This is negatively affecting my credit score.

I urgently need my ITC record to be updated, this account to be cleared and closed.

Regards Nokuthula Khulu