POOREST SERVICE EVER

I AM HIGHLY UPSET WITH ACKERMANS,,I AM ONLY HUMAN AND SOMETIMES WE FORGET,,THE CONTACT CENTRE IS TELLING ME THEY CANT ASSIST BECAUSE I FAILED MY SECURITY QUESTIONS,,AND I THINK I FAILED ONE QUESTION,,I AM PAYING THAT ACCOUNT EVERY MONTH BUT NO ONE CAN HELP ME,,THEY DONT EVEN SEND ME STATEMENTS ,,FOR HEAVEN SAKE ITS MY ACCOUNT,,,POOR SERVICE ,I CANT EVEN SPEAK TO A SUPERVISOR ***