Poor Service/No assistance

I made an online purchase on the 04 January 2023 around 11:41 am using my Refinery account but I got an error message “unexpected error occurred” after putting in the OTP number to confirm my order. To my surprise an amount of R508 was deducted from my credit however the order was unsuccessful and the items are still sitting in my cart for checkout. I called Dunns Online support immediately where I spent 10 minutes with a consultant and I wad advised that on their side the was no recent order however they will transfer me to Accounts where I will get assistance. It seems like no one is willing to assist as I was advised by the Accounts Dep that they also cannot assist me. I’m very disappointed by the service I received from Dunns Online Support and Tenacity Accounts Department and I just need them to re-credit my account as I am not willing to pay for order that I won’t receive.