Incompetence, unresponsiveness service.

I closed my account on the 22 August 2023. On the 22 august I chat to an agent on their whatts app channel. Agent 22707/ Noxolo. I did all the security questions and she/he confirmed my account is closed and she/he emailed my paid up letter. It will take 24 hours to receive the letter apparently. So I waited. I contacted them again via their whatsapp channel, to ask regarding my paid up letter. So this time spoke, to agent 23726/ Lukhanyiso, just to hear the previous agent I spoke to, didn't follow the correct process. I then phoned the call centre and asked for paid up letter again.. So I did the security questions again. I received a email from Lusanda Dapu, stating query has been resolved, account is closed and letter has been sent. . Again I must wait 24-48 hours. Today its the 30th of August, still haven't received anything. So Lusanda sent an email back stating the my paid up letter was sent twice on the 23th, which I now know was a lie. How is it possible that I get emails from your customer service , but my letter just don't come through. This is so ridiculous, that I'm struggling to get my paid up letter, after whatsapp chats 5 emails back and forth and 4 calls to their customer service.

So now I'm waiting. I will not leave it at this. I have proof of all my communication with tenacity. The unresponsiveness, incompetence and lies just continue.