Hypocrites working for Tenacity Call Centre

My mother is a pensioner and also bedridden. My eldest sister does everything on her behalf, so she opened an account for my mother in November at Ackermans. The reason is for bedding as she is bed ridden so that we can change it more often, anyway.. Everything that was needed like the statement, ID etc- we got it for them. The weren't satisfied with the first statement, because all of her details wasn't on there ( SASSA agents is just as *********** as these people) which they only let us know a few weeks later. My dad went back to SASSA for another one, which he got and everything is on there. Her ID number, Name & Surname, Payouts dated from last year May2017 until now. He pending payment for February 2018. I mean everything . We send it to the agent and STILL they send me a email requiring all of the above mentioned details. And I quote the email. Insufficient proof of income In order for us to finalize your application, you are required to supply a SASSA statement containing the following information: • ID number • Type of grant • Latest amounts paid out • Pending amounts to be paid out

I am now so fed up and disgusted with the service. I just want their Directors and or Managers to see that they have people working for them that is ***********. I want one of your superiors to call me please.