***** and **** be careful

Another scan this one .On Sunday the 11th around 12 i received SMS From Ackerman's stating that i have changed by cellphone number to *** ,i saw this sms only around 16h and there was no answer to the number provided .I sent numerous emails to both useless Tenacity and No service Ackerman's asking for answers. To this day no body is able to tell me how was my primary contacts changed instead they asking me to send 3 months bank statement and ID so they can de***** me .