All resources no help!!!!!!!

Ackermans!!!!! Why do they have resources if you still cant get help??????? I saw a elsa anna (frozen) backpack it lights up. The store doesn't have anymore. I went to the other stores also dont have. I phoned branches they dont answer theyre phones it goes over to you have reached......... I went on to facebook ask there no response. Went to messenger i waited for an hour no response to help. I phone customer service was put on hold and phone was disconnected. This morning the saveway branch finally answer but the lady made like she cant hear me. Seriously!!! How difficult is it to help a customer that wants to know where to get the backbag??? Phone now to launch a complaint after telling the whole entire story just to be ask what exactly are you complaining about????? Seriously??????? Where has customer service gone to?????? Why dont anyone want to help to get a sale for the shop no sales no money no work!!!! Hope someone can help me here because I am really fed up with this service!!!!!