You're not even a number to them, you're just non-existant

Absolutely **********. We went online to order some kind of internet and when we put in our new address, we were told that while NBN isn't available, we can get cable. So we went through the hour long process to order the cable and I even spoke to someone live. And then we wait.... and wait... annd wait.... NO ONE BOTHERS TO LET US KNOW that cable actually isn't available in our area, even though your service checker online said we do. We now have 3 days till D day and no internet set up. This is disgusting. How can you NOT give your customers at least that feedback? We're *****ed now because of YOU. Not for lack of trying to do things the right way... NEVER recommend Telstra