Televoip SA - Think Twice.....

I have been dealing with Televoip SA since September 2019 and it has been the worst service I've received from any Telecommunications company ever. I will call to report a problem and then told that someone will call back in the next 5 minutes, but no one calls and it takes sometimes more than a day for them to resolve a problem, which makes it impossible for clients to get hold of us and we cannot get hold of anyone either. I called in and asked them to send me a copy of the agreement I had with them and to date, they have not sent it. Fortunately I have managed to find our copy since then. I sent an email on 23 December 2019 and have still not had a reply. I also called in to inquire about the content of the email and was told they will address it, but to date no one has.

I then left a recommendation on Facebook where I stated that their customer service is as fickle as their voip service and that they don't reply to emails. The owner then sent me a message threatening me with legal action if I don't remove my non-recommendation off facebook. I have noticed that one of few recommendations they have on facebook is from one of their on employees, lol!!! I have since removed it from Facebook. They apparently have proof of their good service, of which I am glad to hear, but if anyone asks me to recommend them, I will happily ask you to think twice as it seems that they may be misconstrued as to what good customer service is as there is nothing worse than ignoring emails your customers send you. At least get back to them within a few days and don't just ignore them and threaten them with legal action for speaking the truth.