Pathetic Attitude and Poor Service
<p>Absolutely shocking how Companies think they can treat their clients... Great work "Alicia" After months of issues with our phone recording system and having to get Bytes out several times and being billed for it, Alicia at Teleref simply put the phone down in the technicians ear after he confronted her and proved that the issue was not with Bytes. No owner or Managing Director details could be provided to lodge our complaint about Alicia unacceptale attitude, either than Alicia was firstly just scheduling work, then she was owners daughter and then the owner of the business. However,,, pathetic service!!!! You wont have clients left with attitudes like this, No clients = no business!!!!</p>
Dear Eugene
Thank you for making us aware of your complaint.
Kindly be advised that the problem has been resolved and your system is fully functional.
I have confirmed with our accounts department that you were not charged for the support we provided.
Upon investigation, I have ascertained that you did not wait months for support as stated. In fact, we waited for your PBX provider to contact us from site to assist. When contact was made you were immediately transferred to a technician.
I have examined the emails and telephone conversations, and fully understand why Alicia disconnected the call and elected to communicate with you via email.
In future, when you place a complaint on Hello Peter, please try to stick to the facts.
Regards,
Telereference Systems
Dear Eugene
Thank you for making us aware of your complaint.
Kindly be advised that the problem has been resolved and your system is fully functional.
I have confirmed with our accounts department that you were not charged for the support we provided.
Upon investigation, I have ascertained that you did not wait months for support as stated. In fact, we waited for your PBX provider to contact us from site to assist. When contact was made you were immediately transferred to a technician.
I have examined the emails and telephone conversations, and fully understand why Alicia disconnected the call and elected to communicate with you via email.
In future, when you place a complaint on Hello Peter, please try to stick to the facts.
Regards,
Telereference Systems