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1 reviews | Active since Mar 2024

19 Mar 2024, 13:06

Telopro

I signed up with telepro for them to help me to be removed from a debt review, years back i took a debt review and was not helped so i decided to pay my debts for myself so my ID NUMBER is still reflecting until i learned that i must be removed so i did application with Telepro consultants and paid them what they charged me and now it time to get my clearance certificate and they now want my payslip and lots of documents though when they were debiting my money they never mentioned that my application process is not done and not picking up my phone so i need help from helo peter for these people to clear my name

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Replies (1)
Teleproconsultants
Teleproconsultants's reply08 May 2024, 12:19
Official
We understand your frustration and we apologize for any inconvenience caused. Our aim is to provide a smooth and transparent process for our clients, and it's disheartening to hear that you've encountered difficulties in your application for debt review clearance.


We apologize for any miscommunication regarding the completion of your application process. It's important to us that you receive the support and assistance you need to clear your name from debt review.


Regarding the request for additional documents, we understand that this can be frustrating, especially if you were not informed about it earlier. Please know that we require certain documents to ensure the accuracy and completeness of your application. However, we will work with you to streamline this process as much as possible.


Please don't hesitate to contact our company directly at *** or WhatsApp us at *** so we can assist you further. We're committed to resolving this matter and helping you obtain your clearance certificate.


Thank you for bringing this to our attention, and we appreciate the opportunity to assist you.

Best regards,