Dissatisfaction about removal from Debt review.

FORMAL COMPLAINT AND DEMAND FOR REFUND

I am writing to formally express my dissatisfaction regarding the assistance I have received from your company in relation to my request to be removed from debt review.

Since last year, I have repeatedly sought assistance from your organization to facilitate my debt review clearance. During this process, I was requested to pay an amount of R4,500.00, which I was informed was required to proceed with the matter. Thereafter, I was requested to make an additional payment of R4,000.00 for legal-related services, bringing the total amount paid to R8,500.00.

Despite having paid the full amount requested, I have not received the expected assistance, progress updates, or a satisfactory outcome. Instead, I have experienced continuous delays, poor communication, and a lack of transparency regarding the status of my matter.

In March, I was advised by one of your representatives that it was not possible to obtain feedback from the courts. Since then, I have struggled to obtain a clearance letter or any meaningful update regarding my case. Furthermore, I have experienced difficulties contacting your representatives, and I have observed that different WhatsApp numbers are frequently used, creating confusion and raising concerns regarding the legitimacy of the process.

Additionally, one of the transactions related to this matter resulted in a loss of R250.00, which has never been adequately explained or resolved due to the WhatsApp number that you usually used ***..

Given the circumstances, I am left with serious concerns regarding the services provided and whether I have received fair and professional treatment as a client. I believe I have exercised patience and fulfilled all financial obligations requested of me, yet I have not received the service for which I paid.

Accordingly, I hereby request: A detailed written explanation of all services rendered in exchange for the R8,500.00 paid. A comprehensive update on the status of my debt review removal process. Copies of any documentation, court correspondence, or legal work allegedly undertaken on my behalf. A refund of all monies paid should you be unable to demonstrate that the agreed services were rendered. Should this matter not be resolved within 7 business days from receipt of this letter, I reserve my right to escalate the matter by lodging formal complaints with HelloPeter, the National Credit Regulator (NCR), the Consumer Goods and Services Ombud, and any other relevant regulatory authorities, as well as pursuing any legal remedies available to me.

I trust that you will treat this matter with the urgency and seriousness it deserves.