Delay on refund

I am treated with almost disrespect. This company debited my account while I dd not even proceed with their services. I followed all the steps to send a cancelation request the same day I showed interest to join then hardly 24 hours I decided No will no longer want to join them next thing was told to send cancelation emails. I did all of that they sent me a refund form as they owe me money they were not supposed to debit on my account. A very rude consultant named Sindi and her manager have been giving me poor service. I called them now and this girl sending put the phone down telling me other calls are coming in. I asked her so my enquiry is not valid and am I not a client as well? This company is *****ulent it debits your Account they been delaying to paying me back telling me it's pending and sindi told me that I will be paid by the 1st which is what her manager told her to tell me. It is the 4th of September since I hv been following up on the 25th of August about my refund. Please sort this company out and ensure clients rights are adheard to please.