Pathetic after sales service

<p>I purchased a 28" FHD LED Telefunken TV some two years ago. The remote for the TV has stopped working and obviously the the warranty term has expired. I logged a request on the Telefunken site on 28/01 and then again on 5/02 and both times I was sent an e-mail indicating that one of your certified service partners will contact me. To date I have not received a call, text message nor an e-mail from Tele***en. </p> <p>I would certainly not recommend an appliance brand that has a lifespan on only two years and no after sales service whatsoever. I don't want Telefunken to replace my remote control for free, all I want is for them to advise me how to sort the issue out and where I can get a replacement remote. I have also tried two different universal remotes and non are compatible with this TV set so this is a dead end. </p>