Unauthorized and un responded query for debit order while contract is canceled

Rain promised to respond with my query I submitted on the 26th Oct Today it's the 6th Nov no respond .tried calling .,talked to +_agent they are teljn gthe daw story and Rain has the audacity to go and remove the statement the was non my folder and change the dates too late I have copies.And I am not going to leave this You are ****** .