Financial problems

My account has been transferred from my daughters Name to my name, because she has moved to EU. I brought in a letter from her. All my payments went to her acc. After the transfer has been done, I still have not had the new details and have still paid onto her account. Now I have been cut off, and they refuse to transfer the money I have paid to my account. - Ursel Webb. Now they charge me for a month where I had no wifi.