Disgusting service

I was forced to take my vehicle to Tekton Wynburg for repairs by Dialdirect insurance even though they are about 60km from me. On communicating with them I was told to bring my vehicle in on a certain date so they could order the parts required. That date was early March, as of the end of May they are apparently still waiting for the parts to arrive blaming Renault for the delay. When I queried Renault SA they were unaware of the parts ordered. This is the worst service I have encountered and don't recommend them to anyone.