JK
Jaco K
1 reviews | Active since Dec 2022
08 Dec 2022, 17:28
Poor customer service, over promise and extremel lack of communications.
Extremely dissapointed with the service. Was told shippment will be on monday, followed up and they had an excuse for power issues. For 2 days I have been ignored, got a call and was promised a returned call with a few minutes for an update. Still waiting... No customer service here.... tellphone never gets answered. Will not recommend or use again.
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Replies (2)0
Replies (2)
Tekmart Africa-Data Center Infrastructure Solutions's replyOfficial
08 Dec 2022, 17:51Hi Jaco K. Thank you for your honest review. We take our customers' concerns very seriously. But in a case where we might slip, we take that as a learning process. I have noted your concern and have contacted the relevant team leader to have this resolved.
On the face value, I was advised that there was a delay in shipping your T620 GPU Graphic Power Cable to you.
Sincere apologies again and you will get a call tomorrow morning to have this resolved.
Sincerely yours,
(DVM) Tekmart m-Team
On the face value, I was advised that there was a delay in shipping your T620 GPU Graphic Power Cable to you.
Sincere apologies again and you will get a call tomorrow morning to have this resolved.
Sincerely yours,
(DVM) Tekmart m-Team
Tekmart Africa-Data Center Infrastructure Solutions's reply08 Dec 2022, 17:51
Official
Hi Jaco K. Thank you for your honest review. We take our customers' concerns very seriously. But in a case where we might slip, we take that as a learning process. I have noted your concern and have contacted the relevant team leader to have this resolved.
On the face value, I was advised that there was a delay in shipping your T620 GPU Graphic Power Cable to you.
Sincere apologies again and you will get a call tomorrow morning to have this resolved.
Sincerely yours,
(DVM) Tekmart m-Team
On the face value, I was advised that there was a delay in shipping your T620 GPU Graphic Power Cable to you.
Sincere apologies again and you will get a call tomorrow morning to have this resolved.
Sincerely yours,
(DVM) Tekmart m-Team
JK
Jaco K's updateReviewer Update
10 Dec 2022, 07:09Extremely confused.... no call as promised, but just a simple email from payfast, saying a refund has been processed. No explanation? Is this how you handle complaints?
JK
Jaco K's update10 Dec 2022, 07:09
Reviewer Update
Extremely confused.... no call as promised, but just a simple email from payfast, saying a refund has been processed. No explanation? Is this how you handle complaints?