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Phumlani M
1 reviews | Active since Sept 2015
14 Feb 2023, 09:28
Poor customer service, over promise and extremel lack of communications.
I ordered a keyboard palm rest on 31 January 2023. Nkosi promised me that my item will be delivered on 2 February 2023.
The item was not delivered I have been calling them since then and they always promise to get back to me. they are blaming the courier guy on the other Peter promised he bought the item again and will deliver it again. Last Thursday he gave me his cell number and then blocked my calls.
I have spent more than R200 airtime now calling your office. I have never experienced such poor customer service in my entire life.
Today is the 14 February still haven't received my item. This is bad for my business, my Customers are fighting with me now.
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Replies (3)0
Replies (3)
Tekmart Africa-Data Center Infrastructure Solutions's replyOfficial
14 Feb 2023, 09:46Hi Phumlani M . Thank you for your review and bringing this to our attention. We will check with our dispatch team what the issue has been for the delayed fulfillment of your keyboard and a team member will get back to you to have this resolved. Profound apologies again for this experience. We might have dropped the ball here-but rest assured it will be sorted.
Have a great day further !
Sincerely yours,
(QB) Tekmart m-Team
Have a great day further !
Sincerely yours,
(QB) Tekmart m-Team
Tekmart Africa-Data Center Infrastructure Solutions's reply14 Feb 2023, 09:46
Official
Hi Phumlani M . Thank you for your review and bringing this to our attention. We will check with our dispatch team what the issue has been for the delayed fulfillment of your keyboard and a team member will get back to you to have this resolved. Profound apologies again for this experience. We might have dropped the ball here-but rest assured it will be sorted.
Have a great day further !
Sincerely yours,
(QB) Tekmart m-Team
Have a great day further !
Sincerely yours,
(QB) Tekmart m-Team
PM
Phumlani M's updateReviewer Update
20 Feb 2023, 09:31Good day
Please note this issue has not been resolved.
Regards
Phumlani
Please note this issue has not been resolved.
Regards
Phumlani
PM
Phumlani M's update20 Feb 2023, 09:31
Reviewer Update
Good day
Please note this issue has not been resolved.
Regards
Phumlani
Please note this issue has not been resolved.
Regards
Phumlani
Tekmart Africa-Data Center Infrastructure Solutions's replyOfficial
21 Feb 2023, 15:32Hi Phumlani M. We trust you are well. Apologies for that experience that did not meet our set standards that we hole ourselves by. I also understand that the issue you had was resolved amicably by our internal ops team. Please reply if to the contrary so that we could investigate further.
Sincerely yours,
(ABM) Tekmart m-Team
Sincerely yours,
(ABM) Tekmart m-Team
Tekmart Africa-Data Center Infrastructure Solutions's reply21 Feb 2023, 15:32
Official
Hi Phumlani M. We trust you are well. Apologies for that experience that did not meet our set standards that we hole ourselves by. I also understand that the issue you had was resolved amicably by our internal ops team. Please reply if to the contrary so that we could investigate further.
Sincerely yours,
(ABM) Tekmart m-Team
Sincerely yours,
(ABM) Tekmart m-Team