SH
Shonay H
1 reviews | Active since Sept 2011
01 Dec 2020, 09:44
Paid for a product, Received nothing, Cant get a hold of anybody!
I ordered a product on the 24th of November. Paid for Express Delivery, expecting the product to be delivered the next day or at least the day after. It is now the 1 December 2020 and still have not received the product. I cannot get a hold of anybody on the telephones to query the product. The one time I did get in touch with somebody they said that the product would arrive last Friday (27 November 2020). After it did not arrive, I then emailed through and received a response stating that it would arrive on Monday. It is now Tuesday and still nothing. NOBODY IS ANSWERING THE TELEPHONES! I want a tracking number for my order - I need an ETA. This product was supposed to be delivered last week urgently for a scientist to get their project done. This is totally unacceptable.
Helpful (0)
Replies (5)0
Replies (5)
Tekmart Africa-Data Center Infrastructure Solutions's replyOfficial
05 Dec 2020, 14:52Hi Shonay,
Apologies for the delay in getting your product to you on time. This has been escalated and you should be resolved by Monday, 14th December 2020. We had delays at our upstream partner.We had issues with our land lines in routing calls but now resolved.
Sincerely yours,
(L) Tekmart m-Team
Apologies for the delay in getting your product to you on time. This has been escalated and you should be resolved by Monday, 14th December 2020. We had delays at our upstream partner.We had issues with our land lines in routing calls but now resolved.
Sincerely yours,
(L) Tekmart m-Team
Tekmart Africa-Data Center Infrastructure Solutions's reply05 Dec 2020, 14:52
Official
Hi Shonay,
Apologies for the delay in getting your product to you on time. This has been escalated and you should be resolved by Monday, 14th December 2020. We had delays at our upstream partner.We had issues with our land lines in routing calls but now resolved.
Sincerely yours,
(L) Tekmart m-Team
Apologies for the delay in getting your product to you on time. This has been escalated and you should be resolved by Monday, 14th December 2020. We had delays at our upstream partner.We had issues with our land lines in routing calls but now resolved.
Sincerely yours,
(L) Tekmart m-Team
SH
Shonay H's updateReviewer Update
05 Dec 2020, 15:00I was informed by Peter last week that my package was sent to Bloemfontein instead of Durban. And that you are now waiting for the package to arrive back at your premises in order to resend the package to us. Our offices will be closed after the 14th. I paid for Express Delivery. I expect the package to be delivered before the 9th December 2020 (this coming Wednesday). Your guys initially promised to have this issue resolved by last week Friday to which you guys have missed the date on every occasion so far. Next week Wednesday is the final deadline I am giving your company to fulfill this job.
SH
Shonay H's update05 Dec 2020, 15:00
Reviewer Update
I was informed by Peter last week that my package was sent to Bloemfontein instead of Durban. And that you are now waiting for the package to arrive back at your premises in order to resend the package to us. Our offices will be closed after the 14th. I paid for Express Delivery. I expect the package to be delivered before the 9th December 2020 (this coming Wednesday). Your guys initially promised to have this issue resolved by last week Friday to which you guys have missed the date on every occasion so far. Next week Wednesday is the final deadline I am giving your company to fulfill this job.
Tekmart Africa-Data Center Infrastructure Solutions's replyOfficial
05 Dec 2020, 15:35Hi Shonay. Thanks for your understanding. This will be resolved before then. The wrong code was captured into our warehouse dispatch system (human error ) when initially dispatching your product and ended issuing a 9*** code instead of 4*** for Durban shipments.
Sincerely yours,
(L) Tekmart m-Team
Sincerely yours,
(L) Tekmart m-Team
Tekmart Africa-Data Center Infrastructure Solutions's reply05 Dec 2020, 15:35
Official
Hi Shonay. Thanks for your understanding. This will be resolved before then. The wrong code was captured into our warehouse dispatch system (human error ) when initially dispatching your product and ended issuing a 9*** code instead of 4*** for Durban shipments.
Sincerely yours,
(L) Tekmart m-Team
Sincerely yours,
(L) Tekmart m-Team
SH
Shonay H's updateReviewer Update
10 Dec 2020, 13:39The issue has been sorted out within the new specified timeframe. Many thanks.
SH
Shonay H's update10 Dec 2020, 13:39
Reviewer Update
The issue has been sorted out within the new specified timeframe. Many thanks.
Tekmart Africa-Data Center Infrastructure Solutions's replyOfficial
10 Dec 2020, 16:20Hi Shonay.
We are glad to hear the issue has been sorted and we are advised that the card delivered via FedEx Express on 09 December 2020 works perfectly. Keep well and stay safe.
Sincerely yours,
(T) Tekmart m-Team
We are glad to hear the issue has been sorted and we are advised that the card delivered via FedEx Express on 09 December 2020 works perfectly. Keep well and stay safe.
Sincerely yours,
(T) Tekmart m-Team
Tekmart Africa-Data Center Infrastructure Solutions's reply10 Dec 2020, 16:20
Official
Hi Shonay.
We are glad to hear the issue has been sorted and we are advised that the card delivered via FedEx Express on 09 December 2020 works perfectly. Keep well and stay safe.
Sincerely yours,
(T) Tekmart m-Team
We are glad to hear the issue has been sorted and we are advised that the card delivered via FedEx Express on 09 December 2020 works perfectly. Keep well and stay safe.
Sincerely yours,
(T) Tekmart m-Team