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Michael M
1 reviews | Active since Mar 2022
08 Mar 2022, 10:50
Is this a **** or what??
I ordered a 24 pin to 14 pin adapter for my Lenovo M93p desktop tower over a month ago now (5 February to be exact). They do not respond to phone calls, in fact the mobile number listed on their website is now dead). They do not respond to emails.
Simply unbelievable service! Surely this is a **** website.
Learn from my R550 mistake. Do NOT buy from them!
Helpful (0)
Replies (2)0
Replies (2)
Tekmart Africa-Data Center Infrastructure Solutions's replyOfficial
08 Mar 2022, 12:38Hi Michael M. Thank you for this review. We note that you ordered this Lenovo FRU some weeks back. Take heart that your order's late fulfillment has not gone unnoticed. We had a scheduled 2 (two) hour load shedding outage today from 10.05 to 12.06 today, 08th March 2022 in our area; i guess that's the time you might have tried calling. We do not have a mobile number on our site, it's a Telkom ShareCall number which also had to be off due to the power outage.
With that out of the way, your particular adapter will be shipped to your address. I have notified our teams responsible for this. Now that power has been restored, a customer care consultant will call you in course of the day to update on the progress. This does not always happen notwithstanding the vast and disparate selection of parts that we hold in stock.
Apologies again for the delay in having your order shipped to you. We hope you will have a different view when you receive a parcel containing your order.
And hey, you could call again whenever a need might arise. One of our consultants will gladly assist.
Sincerely yours,
(L) Tekmart m-Team
With that out of the way, your particular adapter will be shipped to your address. I have notified our teams responsible for this. Now that power has been restored, a customer care consultant will call you in course of the day to update on the progress. This does not always happen notwithstanding the vast and disparate selection of parts that we hold in stock.
Apologies again for the delay in having your order shipped to you. We hope you will have a different view when you receive a parcel containing your order.
And hey, you could call again whenever a need might arise. One of our consultants will gladly assist.
Sincerely yours,
(L) Tekmart m-Team
Tekmart Africa-Data Center Infrastructure Solutions's reply08 Mar 2022, 12:38
Official
Hi Michael M. Thank you for this review. We note that you ordered this Lenovo FRU some weeks back. Take heart that your order's late fulfillment has not gone unnoticed. We had a scheduled 2 (two) hour load shedding outage today from 10.05 to 12.06 today, 08th March 2022 in our area; i guess that's the time you might have tried calling. We do not have a mobile number on our site, it's a Telkom ShareCall number which also had to be off due to the power outage.
With that out of the way, your particular adapter will be shipped to your address. I have notified our teams responsible for this. Now that power has been restored, a customer care consultant will call you in course of the day to update on the progress. This does not always happen notwithstanding the vast and disparate selection of parts that we hold in stock.
Apologies again for the delay in having your order shipped to you. We hope you will have a different view when you receive a parcel containing your order.
And hey, you could call again whenever a need might arise. One of our consultants will gladly assist.
Sincerely yours,
(L) Tekmart m-Team
With that out of the way, your particular adapter will be shipped to your address. I have notified our teams responsible for this. Now that power has been restored, a customer care consultant will call you in course of the day to update on the progress. This does not always happen notwithstanding the vast and disparate selection of parts that we hold in stock.
Apologies again for the delay in having your order shipped to you. We hope you will have a different view when you receive a parcel containing your order.
And hey, you could call again whenever a need might arise. One of our consultants will gladly assist.
Sincerely yours,
(L) Tekmart m-Team
Tekmart Africa-Data Center Infrastructure Solutions's replyOfficial
18 Mar 2022, 11:28An update on this client. A refund was processed back into the payment method that he originally used on the 08th March 2022 and a follow-up call after a day to make sure that the funds were in his account. He could not wait for the adapter to be shipped any longer. Our Escrow system reversed the transaction back into his account. Issue was closed.
Tekmart Africa-Data Center Infrastructure Solutions's reply18 Mar 2022, 11:28
Official
An update on this client. A refund was processed back into the payment method that he originally used on the 08th March 2022 and a follow-up call after a day to make sure that the funds were in his account. He could not wait for the adapter to be shipped any longer. Our Escrow system reversed the transaction back into his account. Issue was closed.