MR
Mohammed R

1 reviews | Active since Aug 2021

14 Aug 2021, 14:47

Great support and time and quality from Justin

Impressed on a rush-order request. We placed an order for some server maintenance parts. It was processed quick and we received it in the morning today, on a weekend. The packaging, the easy way of doing everything in the web, and also, the trust we have developed with Tekmart plus the 1 year warranty they have given as our peace of mind. I'm impressed at quick email response rate and extra short delivery time. I recommend your store for future solutions. Missed some parts from my order but Justin was superfast to rectify the issue; they had sent the wrong items but it was solved and I kept the incorrect one. I like that the staff answer quickly and with detailed information. My fault but didn’t realize that they deal with businesses only. Their accounts department sent the invoice for my order to the company I work for without even asking me anything and without prior notification to me as I used my personal account for the payment. They rectified and was able to get my money paid back to my personal account by my client. Good to deal with...fast delivery turn-around times and good communication. Thank you so much.

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Replies (2)
Tekmart Africa-Data Center Infrastructure Solutions
Tekmart Africa-Data Center Infrastructure Solutions's reply14 Aug 2021, 14:59
Official
Hi  Mohammed R. Thank you for your feedback.  The three things you mention are exactly what we work so hard for. So we're very happy to hear you had a positive experience at our online store.  We work hard every day to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are also very happy to hear the issue with your order was quickly rectified. Sometimes we can also get it wrong

 Sincerely yours,
(T) Tekmart m-Team 
Tekmart Africa-Data Center Infrastructure Solutions
Tekmart Africa-Data Center Infrastructure Solutions's reply21 Aug 2021, 08:56
Official
Hi  Mohammed R . Thank you very much for the positive review. We are extremely pleased that Justin assisted in a prompt and helpful manner to ensure your server maintenance kit requirements were promptly expedited. We will be sure to share your heartfelt review with him and the team.

We are committed to providing an amazing customer journey and it warms our hearts that this has been your experience. Hope to be of service to you again soon.

  Sincerely yours,
(L) Tekmart m-Team