Disgusting Support & Sales After Service

Item: Tekmart Africa-Data Center Infrastructure Solutions
Rating: 1
Author: David F

So where do i start. I ordered some items with the help of sales and it was great that they know what i thought of what i needed and it was all 100%.

Now i have an issue where the Wrong Part was sent to me and i have been battling for 3 weeks to get them to send me the correct one.

The Support E-Mail is useless as no one bothers to reply to a mail and when they do it is like 1 reply a week after tons of mails.

The Sales Manager promised to send me the tracking number for the part and still northing. I am still waiting for a call for all of this.

THIS IS UNACCETABLE THAT AN COMPANY CAN TAKE YOUR MONEY AND DOES NOT GIVE A FLYING ****** FOR AFTER SALES SERVICE / SUPPORT.

I am off to the CPA with this as well since they should not be operating like this.

Helpful (0)

Replies (2)

Tekmart Africa-Data Center Infrastructure Solutions's replyOfficial

28 Jun 2021, 15:26

Hi David. Apologies for the not so good a service. We are aware of your issue about that single part in the upgrade kit for your server. Please understand that the part in question is not a standard option on most servers. The replacement part that you requested after we had shipped your kit was marked out of stock. Anyway, we have received the top backplane for your DL160 G6 and this will be shipped shortly.
Perfection is a process and sometimes even us can get it slightly wrong.

Sincerely yours,
(L) Tekmart m-Team

Tekmart Africa-Data Center Infrastructure Solutions's reply28 Jun 2021, 15:26

Official

David F's updateReviewer Update

01 Jul 2021, 11:42

I have asked again for an update via mail twice and again no one is responding. Also no one has bothered to call me as well. Also it is an DL 360 G7..

I am off to the CPA now as this lack of response, customer service is *****

David F's update01 Jul 2021, 11:42

Reviewer Update