Unsatisfied and disappointed

last year i placed a lounge suite on lay-bye and when I was done paying for it, I was told I would have to wait 4 weeks for the factory to make the set. I was given the option of choosing a new set and was to told it would cost more until I went to actually choose a set. I then paid the difference and the store offered to scotchgard the set from their side. From the day I got them, it was clear that it had not been scotchgarded as i cant get anything off it. The set creeks and comes off its clips so easily. when it was installed the guys told me that the indents on the sofa would go away, to date they have not popped up yet. i sent it in for repairs and it came back the same. Teh store told me the set was not clean because we failed to keep it well. .We wipe the sofas every 2nd day, so i don't know what that is about. marks. i know when a sofa is scotchgarded, you only need a damp cloth to clean it, this has not worked. We complained and no-one hears us. we were told that nothing can be done. the creeks are still there. this was an expensive set, so i don't understand how it can start creeking after abt a week of owning it, imagine what itl do after a year. absolutely unsatisfied to say the least. Please contact me on ***