Teds Home store poor quality products

Very disappointed in the product and after care received from Teds. My dad purchased a lounge suite to the value of R28 000 in February this year. In March the lounge suite started caving in but due to the lockdown we could not report it. We did report this on 17 June and were told that they will collect and repair. The lounge suite was taken twice already and on both occasions the lounge suite was returned with something additionally wrong. The workmanship of Teds is really poor but their customer service is even poorer. Sadly my dad is a pensioner. He paid for the couch as well as master guard fabric protection. Unfortunately within less than 6 months the couches are caving in and changing color and Ted's have no idea what to do as they take the couches and return it as is. I believe good customer service should be to replace the couch or repair it to our satisfaction. Please stop taking advantage of innocent, quiet pensioners and resolve the matter urgently.