Teds home store bad products and service

I purchased a so called genuine full leather lounge suite at Teds home store. Just after a year it started to peel. I phoned the store at Springfield park and explained to them about the peeling of the lounge suite, the lady in there said that warranty is over. So what kind of service is that isn’t a genuine leather supposed to last years or you just pay R30 000 for a lounge suite that lasts a year and buy a new one ridiculous. I insisted for customers care number which she did give to me after a debate with her. She gave me an e mail address and what’s app number to communicate with a lady by the name of Nitasha from Malvern Teds Store. I called Nitasha and she asked me to What’s app pictures and invoice which I did. After a day or so I get an email from Nitasha stating this time I must email pictures and invoice and also exact spots of damage and which seater which is ridiculous. I asked if they could kindly assist to send out an inspector to get the proper inspection instead she said there will be a charge of R350. What kind of customer service is this? I eventually sent through all supporting documents and awaiting for feedback. Hopefully I get my lounge suite sorted out.