1 reviews | Active since Mar 2012
Teds Home Store after sales service is pathetic!
I purchased a LOLA corner lounge suite in July 2019 for R 25 000.00 from Teds Home Store in Malvern. To start of with the colour of the lounge suite in the store was totally different to what was delivered to me however I was advised that THE LIGHTING in the store was different to my lounge lighting therefore the colour difference which I thought was a load of bull****! In Jan 2020 I noticed that the back of 2 sofas were changing colour from beige to pink. I notified the manager immediately and as the suite was only 6 months old I asked them to replace it with a new suite. From Day 1 of the complaint I have not been able to get any joy from them. They advised that they had no other suites available in that colour so I could take the other colour available or stay with the same suite. They did not even assist with sending out the people from Masterguard to try and clean the lounge suite of the pink colour. It has been over 6 months that I have complained and their customer care lady Natasha gives me the same story each time I call her. As far as I am concerned all they care about is selling their products and what happens after wards is the customers problem. Teds aftersales service is beyond pathetic. Pay a little more and get superior quality and customer service!!
