Queen bed with wrong base from Ted's home store abourcrossing durban amanzimtoti KZN

I bought a new queen bed at Ted's Home store Amanzimtoti Durban KZN on the 24/09/2024 after few days the bed was making a skwiky sound then i phone them , inspector was sent and concluded that the base was damaged then they delivered a wrong base. they are now ignoring my calls and not responding to my massages the service is very poor i wouldn't recommend anyone I am now stuck with this bed