Poor quality of couches and pathetic customer service

I bought my couch set on the 2nd of August 2021 which costed me R22000. In November I picked a lots of fault and the inside black material was tearing off. When I sent through pics to customer service I was advised that these nothing wrong with the set. Upon insisting, they then sent someone to assess the problem at a R350 cash charge. The guy advised, "these too many fault." After the management looked at the feedback, I'm advised that the fault on the couch set are not a factory fault and it due to incorrect usage. Ted Store couches quality is very poor and the customer service is pathetic. === Good day

Thank you for your email.

This is the full report from the assessment.

Console cup is loose – not a factory fault 1x armrest is broken – not a factory fault/ damaged / incorrect usage 2nd seat next to the console , footrest has been pushed forward– not a factory fault/ incorrect usage Gap between seat and left hand side seat – not a factory fault/ incorrect usage

Some issues found

Few dust covers opening

As per the above the dust covers ( a few ) not all , we can sort out at no charge.

We cannot furnish you with a replacement nor a full refund.

We can assist as per below:

Repair dust cover at no charge We can pick up for a full internal and external assessment by an appointed contracted upholster .Once we have received the bill (excluding the dust cover) we wil refund you the difference.

Please let us know if we will be picking up on 06/12/2021 for

Repair of the few dust cover. Full internal and external assessment. ( for the difference in refund)

Thank you

Kind Regards

CUSTOMER SUPPORT

NITASHA

Teds Home Store

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