Poor customer service from TEDS HOMESTORE

Hi

I purchased a lounge suite from Teds in 2016,I started having mechanism issues early on,i reported it,they charged a call out fee, which I paid for them to come inspect,after inspecting they wanted me to pay for the Mechanism.I had an uoholstery guy look at it and fix it at few rands, In 2019 I started noticing my suite was perishing,so I first thought maybe it needs cleaning so I called a upholstery cleaner to inspect,upon seeing it,he told it was definitely perishing. I then contacted Teds,Springfield and they gave me a wattsapp line to contact,which I did with a request to send Photos and proof of purchase,a few days later I was told theres no cover for this sought of perishing.They actually sent me quotes to have it repaired mind you this is from pictures,no one came to inspect.This I think is absolutely ridiculous considering the money spent. I paid R21000.00 for a lounge suite that that lasted me 2.5 years...that's not fair considering the amount I spent. Ive sent emails to a gentlemen named Andrew with no responses to date. There customer service is very poor,Im sitting with something that cost a lot of money with no response from anyone.