Poor after sales service

Hello Sir / Madam<br> I am very unhappy with your after sales service. I purchased a Roma recliner lounge suite valued at R23k in May last year. ( 2014 ) cash. I was told it was genuine leather.<br> The lounge suite is damaged as the top coating is peeling off. I reported this to the Malvern Branch In April 2015 and my query was apparently logged. NOTHING has happened since then. After my wife turned up at the store and began shouting, two staff members came over to visit and inspect that night, again NOTHING has happened. Today I called the branch and was told that he would look it up and have someone call me, again NOTHING.<br> I now have no choice but to file a grievance against Teds with the Consumer Council. <br> <br> Very poor customer service.<br> <br> Sunil Singh<br> ***