Genuine Leather lounge suites - poor quality after 1 year

We purchased a genuine leather lounge suite from Teds Appliances in Springfield park in March 2013 which we paid R18 000 for. After 1 year the lounge suite started to peel and tear. We recently contacted the Operations Director to complain about the poor quality of this set only to be given the below reply to our request. Agreed the warranty is 1 year, however is this not ******* to charge a consumer R18 000, claim to have full genuine leather recliners only for us to realise in just about a year, that we were actually ****** of our money for something of this poor quality.

Below is the feedback we got, which I find highly unacceptable and ridiculous... would we be expected to pay this much each year to repair our lounge suite????

Hello Mr Budhoo

Thanks for the e-mail

As per your information your suite was purchased on the( 22/03/2013 ). The suite is now 4 years out of guarantee. Your suite had a one year structural and mechanism guarantee( your original invoice and warranty card which you have received on delivery clearly states the warranty ) .

I have no recourse to the previous supplier. I can chat to my new supplier abroad and order new sewn up leather covers to have the suite re- upholstered in a Category 35 *** hide leather. Your cost towards the re- upholstery will be R 10500 which includes the transportation cost to our contracted upholster who is based at Isetebe . The covers takes about 4 months to arrive and the re- upholstery process takes about +_ 3weeks to complete .. Please advice accordingly