1 reviews | Active since Mar 2019
Disappointed in Ted's home store.
If I could give a zero star rating I would have.. I purchased an ARIZONA burgundy gel leather fabric sofa from Ted's home store on the 8th of October 2017. For the price of R14350. After 6 months it started to bubble and peel...eventually all the sofas peeled.. which left a very ugly site in my home.. it didn't even last us a year. We have contacted Ted's home store in 2018 to inform them of the condition and quality of the sofa. We have made numerous attempts and calls to get help.. we even sent in photos of the sofa for them to see exactly how it peeled. Till date Ted's home store have not assisted me in anyway to help me out. They suggested that I pay them to cover it. And even after they cover it, they cannot give a guarantee.(which means,seeing the quality of their work, that this will continue every six months)...This is very unfair as we paid promptly for these sofas only for them to last 6 months. They said that they only cover mechanical faults. As a consumer, I can see that it is absolutely ridiculous. Customers don't expect a big item such as a lounge suite to last 6 months. This is absolutely unfair to any consumer. Please help.
