Techtrace - Unauthorised Debit

Good day<br> I need your assistance with a company called Techtrace.<br> They contacted me and advised they wanted to provide me an insurance that would assist with my domestic needs such as electrician, security etc. I did not have a problem with the offer however I felt that the company treated me unfairly and took advantage when they debited my account on 19th September instead of the 20th as per telephonic agreement. Also they passed two entries of which we only agreed on one debit. Since I had no funds a day before my payday, both debit orders were unpaid by the bank, charging me R115 for each. <br> I sent Techtrace an email on 22/09/2015 and there was no reply. One week after I sent this email one of their consultants contacted me to sell me another product. Without giving her a chance to I quickly gave her my story and asked her to revert to me with answers or have her company return my money. <br> <br> I have not heard from Techtrace ever since that month. They have neither debited my account nor credited me. I gave them 3 full months for the m to action hence I am involving authorities.<br> <br> Please assist as I know if I do not take this route my money would never be recovered<br> <br> Regards<br> <br>