Bad customer service for a security service

I sent Techtrace an email asking them how I can go about changing my bank details with them. After 4 days and no response, I tried calling them. I was on hold for about 7 minutes without getting help. That is when I decided to cancel my service with them. I emailed them back telling them seeing as they haven't responded and I can't get hold of them, I would like to cancel my subscription. 2 Days later I received an SMS, notifying me of the cancellation.<br> <br> If your phone is ****** and you can't login or use their self-service for some reason, don't expect them to help you out personally or within good time. There was 0 human interaction, which is horrible for a company that is supposed to give you peace of mind by providing you with security for your device. <br> <br> I'm now using the Android Device Manager which is a free service from Google and has the exact same functionality than Techtrace's security app.