WRITTEN CONFIRMATION MEANS NOTHING

i insured my phone with this company. i contacted them on the 7th of march to get my phone fixed after the screen broke. only on the 9th was it collected from me to send to their agent in durban for assessment. once it was assessed and fixed i was contacted and advised on the 22 via email that my phone would be fixed and sent on the 23rd. now on the 24th after enquiring regarding a waybil number i was informed that their technician dropped it off late so it was not sent. with the long weekend coming and with being without a phone already for over 2 weeks this is the most appauling service ever. when enquiring about receiving a saturday delivery on their expense due to their incompetence Kerrianne has yet to even respond to my email. NEVER ever use this insurer again. waste of time and money. in today's day and age you get a screen fixed with in 2-3 working days not 2 - 3 weeks!