1 reviews | Active since Dec 2019
Worse claims experience
I have had the worst claims experience ever after 5 years of being with this company. I have a damaged phone and they referred me to s service provider for an assessment, I took the phone for assessment on 1st September 2026 and then sent the required documents only for them to tell me on the 2nd October that I needed to send another ID copy that is certified, I sent it the same day, only to receive feedback the following day to same the claim will be assessed and this will take 7-14 working days. The problem with this is that I was told that on the 25th September already and assured that the claim was escalated, but clearly that was not true.
Good day,
Thank you for your feedback, and please accept our apologies for the delay in replying to you on this platform.
We experienced a temporary technical delay in accessing our Hellopeter account over the past week. However, please rest assured that your complaint was received by our team.
As noted in the message we sent to you on 12/10/2026 via our official company platform, we are already actively handling your file, as we are communicating with you on email, we will continue to provide you with all direct updates and your resolution through our platform to protect your claim privacy.
Kind regards,
Complaints Department
Good day,
Thank you for your feedback, and please accept our apologies for the delay in replying to you on this platform.
We experienced a temporary technical delay in accessing our Hellopeter account over the past week. However, please rest assured that your complaint was received by our team.
As noted in the message we sent to you on 12/10/2026 via our official company platform, we are already actively handling your file, as we are communicating with you on email, we will continue to provide you with all direct updates and your resolution through our platform to protect your claim privacy.
Kind regards,
Complaints Department