Viva Cover/Techsured is a ****, ***** & a total waste of time

Good day

I am getting sick of the poor service I am getting from techsure, to say I'm angry would be an understatement.

First of all no one bothers to give me feedback regarding my claim from 04 January 2020, I as a customer have to follow up & call begging to get a clear answer... It is either the employees are *********** or you running a circus. Everytime I call I get the excuse that supplier does not have the device available, it is out of stock, you are awaiting delivery... I skip 2 days & call again & I'm told that the claim is still being accessed & I will get an update on status which I never received & I call again & get a totally different story everytime. To be honest it feels like a bunch of lies come out of the operators mouth everytime I call tey never sure of their answer & that leaves me with a bad taste in my mouth. I emailed the complaints department, not even one response... When I call & ask to speak to someone higher so I can get a straight answer, the agent refuses & says his the only contact I can speak to. This is total **** to put it bluntly & I need answers. My claim is going to 2 months with me running around like a headless chicken with no solution.

Regards Tumelo Michelle Myeza