Unhappy

I called the company in the beginning of June to give them my new banking details as I have changed a bank. Come month end the debit on the closed account the bank blocked it they send me a message that my cover is cancelled due to the back that my bank has blocked their debit. I called the person I talked to said I should go to the bank to sort it with them went to the bank only to be shown in the screen all my debit orders there was no attempt from this company to debit in my account I sent them an email I'm told to go to the bank again to get a proof that the debit order did not go through I went to the bank they told me they will not assist me with a proof of something that does not exist in their records. I then sent them a screen shoot of my debit order transactions which shows that there is no attempt from their side to debit in my account. I've been trying to resolve the issue at no luck with them. They keep sending me to the bank and that que is unpleasant and I don't get much of help after standing that long.