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wayne C
1 reviews | Active since Dec 2014
17 Nov 2020, 12:11
this is what my mother got back after her phone was stole off the charger
Dear Ms. Connor,
Please note I have tried calling you on *** and *** regarding your claim but I am unable to get hold of you.
Thank you for your patience following the assessment of your claim. We regret to inform you that your claim was not successful.
Please see herewith attached confirmation of the Claim Outcome containing reasons for the Repudiation. Should you require any further assistance, please do not hesitate to contact us.
Regards, Ushir Toolsi
Helpful (0)
Replies (5)0
Replies (5)
Techsured's replyOfficial
17 Nov 2020, 15:29Good day Wayne Connor,
We confirm receipt of your post.
I note that you are not the policyholder and therefore we shall be in contact with Ms. Conner to discuss your post and the claim.
Kind regards,
Viva Cover Complaints Department
We confirm receipt of your post.
I note that you are not the policyholder and therefore we shall be in contact with Ms. Conner to discuss your post and the claim.
Kind regards,
Viva Cover Complaints Department
Techsured's reply17 Nov 2020, 15:29
Official
Good day Wayne Connor,
We confirm receipt of your post.
I note that you are not the policyholder and therefore we shall be in contact with Ms. Conner to discuss your post and the claim.
Kind regards,
Viva Cover Complaints Department
We confirm receipt of your post.
I note that you are not the policyholder and therefore we shall be in contact with Ms. Conner to discuss your post and the claim.
Kind regards,
Viva Cover Complaints Department
wC
wayne C's updateReviewer Update
17 Nov 2020, 16:34Good Day
i have been in contact with you guys and no one have been helping or in contact with my mom she has waited 3 months and this is the answer she is getting from you guys ...making her wait and still tell her that you cant pay out but if you deduct the money from her account than everything is ok she has a case number everything but you guys all know how to rob people ....and i bet you guys wont phone her
i have been in contact with you guys and no one have been helping or in contact with my mom she has waited 3 months and this is the answer she is getting from you guys ...making her wait and still tell her that you cant pay out but if you deduct the money from her account than everything is ok she has a case number everything but you guys all know how to rob people ....and i bet you guys wont phone her
wC
wayne C's update17 Nov 2020, 16:34
Reviewer Update
Good Day
i have been in contact with you guys and no one have been helping or in contact with my mom she has waited 3 months and this is the answer she is getting from you guys ...making her wait and still tell her that you cant pay out but if you deduct the money from her account than everything is ok she has a case number everything but you guys all know how to rob people ....and i bet you guys wont phone her
i have been in contact with you guys and no one have been helping or in contact with my mom she has waited 3 months and this is the answer she is getting from you guys ...making her wait and still tell her that you cant pay out but if you deduct the money from her account than everything is ok she has a case number everything but you guys all know how to rob people ....and i bet you guys wont phone her
Techsured's replyOfficial
17 Nov 2020, 16:37Good day,
Kindly note that Ms. Connor will be contacted by our complaints department.
Kind regards,
Viva Cover Complaints Department
Kindly note that Ms. Connor will be contacted by our complaints department.
Kind regards,
Viva Cover Complaints Department
Techsured's reply17 Nov 2020, 16:37
Official
Good day,
Kindly note that Ms. Connor will be contacted by our complaints department.
Kind regards,
Viva Cover Complaints Department
Kindly note that Ms. Connor will be contacted by our complaints department.
Kind regards,
Viva Cover Complaints Department
wC
wayne C's updateReviewer Update
17 Nov 2020, 16:50Good Day
when will that happen because for the last 3 months we got that same phrase alot and yet no one phoned
when will that happen because for the last 3 months we got that same phrase alot and yet no one phoned
wC
wayne C's update17 Nov 2020, 16:50
Reviewer Update
Good Day
when will that happen because for the last 3 months we got that same phrase alot and yet no one phoned
when will that happen because for the last 3 months we got that same phrase alot and yet no one phoned
Techsured's replyOfficial
28 Oct 2024, 09:44Good day,
Please accept our sincere apologies for not attending to your complaint sooner.
We have only recently managed to access this profile so that we may respond to you.
As your post is not recent, we may have already attended to your complaint.
If we have not attended to your complaint, please email us at ***.
Warm regards,
Complaints Department
Techsured's reply28 Oct 2024, 09:44
Official
Good day,
Please accept our sincere apologies for not attending to your complaint sooner.
We have only recently managed to access this profile so that we may respond to you.
As your post is not recent, we may have already attended to your complaint.
If we have not attended to your complaint, please email us at ***.
Warm regards,
Complaints Department